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IT Field Service | Part-time; As-needed | RAPID CITY, SD and Surrounding - Rapid City: Jobs in Buffalo


Company Name:
Elite Tek Services, Inc.
IT Field Service | Part-time; As-needed | RAPID CITY, SD and Surrounding IT Field Technician - part time, as-needed - RAPID City, SD and surrounding areas Position Summary Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system. DETAILS Location: RAPID City, SD and surrounding areas up to an approximate 150 mile radius (when necessary) Hours of Operation: The support is generally 8:00AM to 6:00PM, but there may be instances in which service is outside of these hours part time; AS NEEDED! The support is Monday through Sunday, but the support will primarily be Monday thru Friday, with occasional weekend service calls, as needed Because we are servicing Retail, Financial, and Insurance industry accounts, the support is same day or next day support The Compensation for the position is as follows: 1. Support is estimated to average 20 hours per week, with work up to 40  hours per week as needed! hours are not guaranteed, hours worked are hours paid 2. Hourly rate: $15.00 per hour 3. "PORTAL TO PORTAL" (drive time is paid at the same hourly rate as On-site repair time) 4. Mileage reimbursement: $0.34/mile driven per Elite mapping software "PORTAL TO PORTAL" Requirements- Travel to customer siteson a daily basis is mandatory and requires a reliableform of transportationavailableon a daily basis- Employees working on client accounts must possess A certification or willing to obtain A Certification at their expense within first (3) months of employment - Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment - Performs basic computer hardware and software installations - Managing the shipping and tracking (Logistics) of all parts used on daily basis is mandatory - Ensures all systems work properly and equipment is packaged and transported correctly - Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction - Represents Organization in a professional and businesslike manner and communicates effectively with customers and associates - Interacts with customer as directed, responding to routine technical questions or request for information Preferred Knowledge and Comfortable working with or LEARNING the following:- POS (Point of Sale) equipment (NCR) - LASER PRINTERS (Lexmark, HP, Xerox, etc.) - PC desktop support (Dell, IBM, COMPAQ, etc) Possible Opportunities for Certifications (at customer's request):- Lexmark - Xerox - Dell - HP - Customer specific Cert such as State Farm or Lexmark Printer Certifications Additional details/requirements of what we are looking for:- Employment is subject to Drug Test, Background Screening and DMV Records Screening - Physical Requirement - Ability to lift and carry up to 50 pounds regularly - Communication and Responsiveness - Commitment and Reliability - Organizational Skills - Patience to learn the job correctly in order to be successful MYK62683JR

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