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Specialty Pharmacy Technician - Sioux Falls: Jobs in Stratford


Company Name:
CIGNA
Job Description
The Specialty Pharmacy Technician supports pharmacy workflow by providing timely turnaround of Specialty Pharmacy medications. This includes extensive communication with CIGNA customers, health plans, claim processors and internal staff to resolve processing problems. Work the Specialty Pharmacy order from all workstations & know all the various department procedures. Walk orders through the system as needed for STAT delivery. Answer all incoming calls in a timely & professional manner. Work with the Lead and Supervisor to suggest system enhancements, new business procedures & good customer service processes
.
- Process Specialty Pharmacy medications within established guidelines, while providing detailed documentation via internal and external systems.
- Use various computer applications both internal and commercial to perform, but not limited to: item entry tasks, verify eligibility, setting up patient shipments
- Work in various claims processing systems.
- Support Customer Service in providing accurate and timely responses relating to order status, claim handling issues, and special processing circumstances as they arise.
- Provide exceptional customer service and responses in a timely and professional manner whether through incoming calls or outgoing calls.
- Initiate and/or respond to customer correspondence pertaining to new prescriptions, claim adjustments, payment inquiries, processing questions, or other product related inquiries.
- Walk orders through the system as needed for STAT deliveries.
- Assist supervisory personnel in the development and maintenance of injectable processing.
- Assist in providing on-the-job training to new staff members when requested.
- Demonstrate good decision making skills and problem solving techniques as well as a strong ability to multi task.
- Other job related duties as assigned.
Training and Schedules:
- Comprehensive, paid training.
- Training will be Monday - Friday 8:00-4:30pm for 8-12 weeks, no time is allowed off during training.
- Schedule after training: First shift of 6am-2:30pm available, but limited. Second shift of 2:45pm-11:15pm
- Specialty currently operates Monday through Friday.
. Requirements
- High School Diploma or equivalent required. Some college education is preferred.
- Problem solving skills, attention to detail, and excellent communication skills.
- Telephone experience in a customer service environment is preferred.
- Ability to achieve current department standards in both Quality and Productivity is required.
- Must be (or will become within a year) a Certified Pharmacy Technician.
.

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