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Inside Account Representative - MSC Industrial Direct - Pewaukee - Pewaukee: Jobs in Pewaukee


Company Name:
MSC Industrial Direct
* Provides customer service, in accordance with MSC standards, to ensure customer satisfaction, account retention, and revenue generation.
* Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
* Resolves basic credit and collections issues to enhance customer service.
* Provides customer service using all tools available including, but not limited to, email and the Internet.
* Learns and fosters the MSC Culture in the branch and throughout the company to ensure unity of vision and fulfillment of MSC's Mission.
* Participates in special projects and performs additional duties as required.
POSITION REQUIREMENTS
EDUCATION and EXPERIENCE:
* A High School Diploma or the equivalent required.
* 0-2 years inbound/outbound telephone sales or outside sales or customer service experience required. Industry experience preferred.
SKILLS:
* Knowledge of basic arithmetic is required.
* computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
* Good oral and written communications skills and the ability to work a varying schedule is also required.
REQUIREMENTS:
* A valid driver's license is required.
EOE

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